Wipro Customer Support Associate – Work From Home Opportunity for Freshers
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Kickstart Your Career with Wipro
Are you looking for a promising career in customer service?
Wipro, a global leader in IT and business process management (BPM), is hiring Customer Support Associates. This is a great work-from-home opportunity for freshers and those with up to one year of experience. If you have excellent communication skills and a passion for customer service, this role is perfect for you.
Job Role: Customer Support Associate
Company: Wipro
Location: Powai, Mumbai (within transport boundaries)
Experience Required: 0-1 years
Salary Range: ₹2.25-3.5 LPA
Employment Type: Full-Time, Permanent
Industry: BPM / BPO
Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Why Choose Wipro?
✅ Career Growth: Develop valuable skills and progress in a leading global company.
✅ Diversity & Inclusion: Wipro is committed to creating an inclusive work environment.
✅ Global Presence: Work with a company recognized worldwide for digital transformation.
✅ Work-Life Balance: Enjoy a supportive and flexible work environment.
✅ Employee Recognition: Listed in Fortune India 500 and Forbes Global 2000 rankings.
Roles & Responsibilities
Customer Interaction:
✔ Handle inbound and outbound client interactions professionally.
✔ Respond to customer queries through voice and blended processes.
✔ Ensure excellent customer service for maximum satisfaction.
Process Adherence:
✔ Follow company policies, workflows, and standard procedures.
✔ Maintain accuracy and efficiency in handling customer concerns.
Skill Development:
✔ Be open to learning and working across different processes.
✔ Stay updated on customer service best practices.
Communication & Teamwork:
✔ Communicate professionally in English with customers.
✔ Work collaboratively with team members to meet business goals.
Who Can Apply?
Educational Qualification:
✔ Undergraduates & graduates can apply (no ongoing studies).
Experience:
✔ Freshers are welcome!
✔ Up to 1 year of experience in customer service preferred.
Required Skills:
✔ Fluent English communication skills.
✔ Ability to handle voice & blended processes.
✔ Adaptability to a 24×7 shift environment.
Preferred Skills (Not Mandatory):
✔ Exposure to international BPO or call center roles.
✔ Prior experience in blended processes.
Location & Work Environment
📍 Job Location: Kensington – Powai, Mumbai
🚗 Transport Facility: Available for candidates within specific transport boundaries:
Western Line: Churchgate to Mira Road
Central Line: CST to Thane
Harbour Belapur :CST to Belapur
🕒 Shift Details:
5 working days per week
Rotational shifts with 2 weekly offs
Common Interview Questions & Sample Answers
1. Why do you want to work at Wipro?
📝 Sample Answer: Wipro’s strong reputation in IT & BPM, commitment to innovation, and employee-friendly policies align with my career goals. I am excited about the opportunity to enhance my skills while contributing to a global organization.
2. How do you handle an angry customer?
📝 Sample Answer: I remain calm, listen actively, and empathize with their concerns. I assure them that I will resolve the issue and take immediate action to find a solution.
3. Are you comfortable working in shifts?
📝 Sample Answer: Yes, I understand that customer service requires flexibility, and I am open to working in rotational shifts.
4. What is a blended process?
📝 Sample Answer: A blended process involves handling both voice calls and backend tasks, requiring multitasking and efficiency.
5. How do you ensure accuracy in your work?
📝 Sample Answer: I follow structured workflows, double-check my work, and use checklists to maintain accuracy and efficiency.
How to Apply?
If you are ready to start your career with Wipro, apply now!
Final Thoughts
Starting as a Customer Support Associate at Wipro is an excellent opportunity to grow in a globally recognized company. With competitive salary packages, career advancement, and a dynamic work environment, Wipro is the perfect place to build a successful career in customer service.
🚀 Don’t miss out! Apply today and take the first step toward a rewarding future with Wipro!
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